Refund & Cancellation Policy
Last Updated: May 2026
QikStitch provides customized tailoring, alteration, and personalized garment services. Since each order may involve customer measurements, selected designs, fabric processing, customization, cutting, and stitching activities, refund and cancellation decisions depend on the stage of order processing.
This Refund & Cancellation Policy applies to all customers using QikStitch services through our mobile applications and platform.
1. Order Processing Stages
QikStitch orders may progress through the following stages:
- Order placement and payment confirmation.
- Tailor Partner assignment and acceptance.
- Fabric pickup or customer material submission (where applicable).
- Measurement verification and customization confirmation.
- Fabric cutting and tailoring work initiation.
- Stitching, finishing, quality review, and delivery.
2. Order Cancellation Eligibility
| Order Stage |
Cancellation / Refund Eligibility |
| Before Tailor Partner Acceptance |
Eligible for cancellation. Approved refunds will generally be processed for the full eligible order amount. |
| After Acceptance but Before Work Begins |
Cancellation may be permitted. Reasonable processing, platform, or preparation charges may be deducted where applicable. |
| After Fabric Pickup / Material Processing |
Cancellation eligibility may be limited because materials, logistics, and partner resources may already have been utilized. |
| After Cutting or Stitching Begins |
Orders cannot normally be cancelled due to irreversible customization work. Change-of-mind cancellations are not eligible for refunds. |
3. Refund Eligibility
| Scenario |
Resolution |
| Customer changes mind after customization begins |
No refund. Additional customization or alteration requests may involve additional charges. |
| Garment differs materially from approved measurements |
Primary remedy will be correction or alteration by the Tailor Partner. Refund or platform credit may be considered after verification. |
| Tailor Partner unable to complete order |
QikStitch may attempt reassignment where possible or process an eligible refund depending on order status. |
| Delivery failure due to QikStitch logistics issue |
QikStitch will investigate and provide an appropriate resolution based on the circumstances. |
| Incorrect customer measurements or instructions |
Refunds are generally not applicable. Alteration or correction charges may apply. |
4. Alteration and Correction Policy
For customized tailoring services, alteration is generally the preferred remedy instead of immediate refunds.
- Customers must report fitting or quality concerns within the applicable support period.
- Customers may be required to provide photographs, measurements, videos, or other supporting information.
- Verified workmanship issues may qualify for free correction by the Tailor Partner.
- Alterations caused by customer preference changes, weight changes, or incorrect information provided by the customer may involve additional charges.
5. Customer-Supplied Fabric Refund Rules
- If customer-provided fabric is damaged due to verified negligence, resolution will be handled according to the Fabric & Material Liability Policy.
- Unused customer fabric may be returned where applicable, subject to logistics availability and applicable charges.
- Fabric already cut, altered, consumed, or processed cannot generally be returned or refunded.
- Customers acknowledge that certain fabrics may carry inherent tailoring risks.
6. Partner Cancellation and Order Failure
If a Tailor Partner cannot complete an accepted order:
- QikStitch may attempt to identify an alternative Tailor Partner where possible.
- If completion is not possible, eligible refunds may be processed.
- Refund eligibility depends on completed work, consumed materials, and order stage.
7. Delivery Related Refund Rules
- Customers must be available during delivery attempts.
- Failed delivery due to incorrect address, unavailable customer, or incorrect contact information may result in additional delivery or rescheduling charges.
- Orders successfully completed and delivered are not eligible for cancellation due to change of mind.
8. Payment Refund Processing
- Approved refunds will generally be initiated to the original payment method.
- Refund processing may take approximately 7–10 business days depending on the payment provider, bank, or financial institution.
- QikStitch does not control the final crediting timeline after refund initiation.
9. Wallet, COD and Payment Gateway Rules
- Wallet payments may be refunded back to the applicable wallet balance.
- Online payment refunds will generally be processed through the original payment method.
- Cash on Delivery orders are subject to cancellation rules based on order processing stage.
- Third-party payment gateway charges, convenience fees, or non-recoverable transaction charges may not be refundable where permitted by law.
10. Refund Investigation and Evidence
QikStitch may request supporting evidence before approving refunds or resolutions. Examples include:
- Order details and order ID.
- Photos or videos of the garment.
- Measurement details.
- Communication records.
- Fabric purchase proof where applicable.
11. Non-Refundable Situations
- Change of mind after customization work begins.
- Incorrect measurements or instructions provided by customers.
- Minor variations inherent to handmade tailoring.
- Normal fabric behaviour and material limitations.
- Personal preference changes after delivery.
12. Governing Law
This Refund & Cancellation Policy shall be governed by the laws of India.
Nothing in this policy limits consumer rights available under applicable Indian laws, including the Consumer Protection Act, 2019.